Privacy policy

1. What personal information do we collect?

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We only collect your personal details when it is vital to do so, this will be for contact purposes if you have submitted a query or comment through the contact form. Only the details submitted in the form will be collected and stored.

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2. How do we collect personal information and how is it stored?
 

When an order or form is submitted on the website, the details are held securely within the platform the website is hosted on.

 

Isabella Fowden hosted on the Wix.com platform. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. Wix.com stores your data on secure servers behind a firewall. Wix may store your data outside of Australia, please Read the Wix Privacy policy for more information how they store your data.

 

An email address is only used for the purpose for which it is provided and is not added to any unauthorised mailing list or disclosed to other organisations unless you request that this be done. 

 

3. Why do we collect your data and how will it be used?
 

Isabella Fowden will only use, communicate, handle or disclose Personal Information for the primary purpose for which the information was collected. This includes use for:

 

• Fulfilling online orders

• Replying to your queries or questions

• Adding your testimonial or review to the website

• Sending you information about Isabella Fowden or the website and services

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4. Do we disclose any personal data?

 

Isabella Fowden will not use or disclose Personal Information for a purpose other than as noted in this Policy or supplementary privacy notice unless:
 

• your express consent is obtained;

• we are required to, or authorised by the law or a court or tribunal order; or

• otherwise in accordance with NSW Privacy Laws or the Australian Privacy Policy.
   

Isabella Fowden takes all reasonable steps to ensure that itself and all associated service providers do not breach applicable privacy laws in relation to the information.

 

5. How do you change or access your personal data?

 

Australian privacy law gives you a general right to access your personal information. If you would like to request access to any personal information held by Isabella Fowden or request a change to the information held, please contact us using the below channels and please include:
 

• Your name and contact details

• The personal  information you want to access

• how you’d like access to the personal information (such as receiving a copy by email or post, or if you just want to look at the information)

• if you authorise a person or organisation to access the personal information on your behalf.

 

Only you can access your personal information, unless you have assigned a legal guardian or authorised agent. Isabella Fowden has the right to refuse the request if we are not satisfied the request came from you or a person you authorised. Please see exceptions to this policy for more circumstances you will be not be allowed access to your personal data or information

 

6. What are the exceptions to this policy?

 

The circumstances in which Isabella Fowden will use and disclose information other than stated above, include:  

 

• unauthorised attempts to access files which are not publicly available

• unauthorised tampering or interference with files on this website

• unauthorised attempts to index the contents of this website

• attempts to intercept messages of other users of the listed websites

• communications which are defamatory, abusive, vilify individuals or groups or which give rise to a suspicion that an offence is being committed

• attempts to otherwise compromise the security of the web server, breach the laws of the State of New South Wales or Commonwealth of Australia, or interfere with the use of the listed websites by other users.

 

Isabella Fowden reserves the right to make disclosures to relevant authorities where the use of this website raises a suspicion that an offence is being, or has been, committed. In the event of an investigation, we will provide access to data to any law enforcement agency that may exercise a warrant to inspect our logs.

 

Isabella Fowden may initiate proceedings in relation to any loss or damage suffered because of unauthorised use of information or any of the above circumstances.
 

Isabella Fowden will also refuse your right to access your data if there is a valid reason to refuse, as outlined in Australian Privacy Principle 11, these include:

 

• If we believe that giving your access may endanger the life of safety of another individual or individuals

• If giving access will have an impact on the privacy of other individuals

• If your request is frivolous or vexatious

• If the information being requested is part of an existing or anticipated legal proceeding between you and Isabella Fowden.

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7. Cookies policy

 

Cookies are small text files that are saved on your computer or mobile browser to track information about your website visit. Along with similar technologies such as local storage, pixels, and tags, cookies help ensure your browsing experience is smooth and seamless.

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This website currently only uses essential cookies. These cookies are session based, and are necessary for the website to function properly and cannot be turned off. These cookies enable core features such as security, network management, and accessibility. They ensure the website performs as expected every time you visit. While they cannot be disabled, they do not store any personal information.

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If you do not want information collected using cookies on this website, first you must disable the use of cookies in your browser and then delete the cookies saved in your browser associated with this website. You may use this option for preventing the use of cookies at any time.

 

If you do not accept our cookies, you may experience some inconvenience in your use of the website and some features may not function properly.

 

If you'd like to delete Cookies or instruct your web browser to delete or refuse Cookies, please visit your web browser's official web pages for instruction.

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8. How to make a complaint

 

Isabella Fowden takes all reasonable steps to ensure the Personal Information it collects is accurate, complete and up to date. We take all reasonable steps to ensure it is and is captured and held securely and compliantly.

 

If you are not satisfied with the conduct of Isabella Fowden as regards your Personal Information you can make a complaint to Isabella Fowden using the below channels. We will reply to your request within 30 days of receiving it.

 

If you are not satisfied with the handling of your Personal Information or your complaint, you may make a complaint directly to the Federal Privacy Commissioner.

Online: https://www.oaic.gov.au/privacy/privacy-complaints/lodge-a-privacy-complaint-with-us
Address: GPO Box 5288, Sydney NSW 2001

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